Maintenance Request

There are two types of maintenance requests, non-emergency and emergency. It’s important to understand what qualifies as an emergency. Below you’ll find a list of some things that qualify as an emergency.

If you are experiencing any of the maintenance emergencies listed below or notice anything that may cause harm or injury to a person or damage to the building, please call us immediately at 608-227-2550.

  • Refrigerator / Freezer not cooling
  • Only toilet not flushing / clogged
  • Water leaks or floods
  • No hot water
  • No heat from October – April
  • No air conditioning (June – August when outside temperature is over 85)
  • Door won’t lock / unlock
  • Anything that may cause harm or injury to a resident or building
  • Fire or smoke
  • Natural gas smell
  • No Electricity even after breakers and GFCIs have been checked by tenant

If you are not experiencing any of these maintenance emergencies, please fill out the form below. Please contact our office (608-227-2550) if you do not receive a response to your request within 48 hours.

  • Please describe your request in detail.
  • *Please note, that by submitting this request you are giving HUM-West Wilson Staff permission to enter your apartment to make any repairs necessary.
  • This field is for validation purposes and should be left unchanged.